The challenge
A PE-backed plumbing and water restoration company, the largest franchisee in its national brand, supports 950 office and field users across five regions. Most of its people work from trucks and jobsites, around the clock. After the investment the business was growing fast, and its break-fix IT provider couldn’t keep up.
Our assessment found that only servers were patched, end-of-life servers ran critical systems including accounting, and there was no 24/7 help desk or monitoring. There was no managed detection and response, no MFA or conditional access, buying went through mixed retail channels, and there was no IT roadmap as the company acquired. For an emergency services business, a ransomware attack or a failed accounting server would stop dispatch, billing and cash collection.
Our approach
We moved the company over in stages, then took on its day-to-day IT, security and technology strategy under one agreement, with support tuned to office staff, field technicians, restoration crews and phone-only field staff.
That covers a 24/7/365 help desk, network monitoring and security operations; patching and monitoring on every endpoint; managed detection and response; and MFA, conditional access and Microsoft 365 hardening, with phishing training and vulnerability management. We moved devices to Entra ID and Intune, retired the end-of-life servers, moved file shares to SharePoint, standardized procurement and support NetSuite day to day. A fractional CIO/CISO runs the roadmap and quarterly reviews with leadership.
The outcome
Every endpoint is now patched and monitored, MFA and conditional access are enforced across Microsoft 365, and the end-of-life servers are gone. New branches and technicians are onboarded the same way every time, so security stays consistent as the company grows, and the sponsor has a clear view of technology risk and spend.
office and field users under one contract
help desk, network and security monitoring
enforced across Microsoft 365, from none
Our crews run around the clock, and now our support and security do too. Compello took a patchwork of gaps and gave us one partner who owns it, so we can focus on growing.
President, PE-backed field services company
