Calling, meetings and messaging on Microsoft Teams, run as one managed platform across the platform company and every add-on, so every location and team communicates the same way.
Microsoft Teams Voice
Calling, meetings and messaging
Moves, adds and changes handled for you
Distributed teams, carve-outs and add-ons
Diligence
First 100 days
Run the hold
Exit
Unified communications brings a company’s phones, meetings, chat and texting onto one platform. Instead of a separate phone system, conferencing tool and messaging app, people call, meet and message from Microsoft Teams, at their desk or on their phone.
For a PE-backed company, it means one way of communicating across every location and add-on, fewer systems to pay for and manage, and a phone setup that can move quickly in a carve-out.
Will phones and customer lines work from the first day of new ownership?
How quickly can the business leave the seller’s phone system?
How does an acquisition move onto the same platform?
Are customer calls routed, queued and answered properly?
Does messaging meet the rules of a regulated industry?
How many phone and meeting contracts are we paying for?
Five areas, run the same way at the platform company and every add-on.
Calling built into Microsoft Teams, on desk phones, mobiles and conference hardware, so people use one app for everything.
Teams-enabled desk phones, mobiles and meeting rooms
Voicemail sent straight to email
Moves, adds and changes handled for you
Intelligent routing, queues and custom greetings, so customer calls reach the right team and nothing gets missed.
Advanced call routing and queuing
Customizable greetings
Call recording and analytics
Send and receive SMS between Teams and external mobile numbers, one-to-one or in groups, without another app.
SMS with external mobile numbers
Group and one-to-one texting in Teams chat
Text conversations managed in Outlook
Online meetings, chat, file sharing and cloud storage on the same platform as calling, so teams aren’t switching between tools.
Online meetings and chat
File sharing and cloud storage
One platform for every location
Secure, HIPAA-compliant messaging that supports healthcare and other regulated industries.
HIPAA-compliant messaging
Secure storage for call recordings
Usage tracking and service insights
Most providers sell a phone system and move on. Compello runs communications as part of the investment, with one senior team, one standard and support that keeps pace with the deal.
Teams Voice deploys quickly, so a carve-out can leave the seller’s phone system and an add-on can join the platform without a long telecom project.
The senior team that diligences the deal and delivers the 100-day plan stays on to run communications through the hold.
Communications run on top of Compello’s 24/7 IT, infrastructure and security services, so calls and messages are supported and secured like everything else.
Something we haven’t covered? A partner can answer it on a short call.
Microsoft Teams Voice, meetings and messaging, SMS texting from Teams, advanced call routing and queuing, call recording and analytics, and moves, adds and changes handled for you.
Yes. Teams users can send and receive SMS with external mobile numbers, one-to-one or in groups, and manage text conversations in Teams chat or Outlook.
Yes. Messaging is secure and HIPAA-compliant, which supports healthcare and other regulated industries.
No. Unified communications is one of seven managed IT services. Most companies start with a small, defined first step and add only the services that pay off.
Networks, servers and endpoints monitored and maintained, so problems are fixed before users notice.
Cloud and on-premises environments run to one standard that scales with the portfolio.
Layered backup and recovery, tested regularly, so an outage or attack doesn’t stop the business.
A 24/7/365 help desk with L1 to L3 support and SLA-backed response for every portfolio company.
Licensing, security settings and administration, plus the devices people use every day.
CISO-led security with MDR, a SOC and vCISO, reported in a way the board can trust.
Book a complimentary technology and security review with a senior Compello operator, and see where communications stand today.
