The challenge
A North American HVAC, plumbing and electrical services company, with about $200M in revenue, runs a network of local home services brands. Operations were fragmented across those brands and technician training was inconsistent, which made it hard to scale service quality and the customer experience.
Our approach
We built an AI-driven, continuously learning platform that brings technician training into one place, streamlines operations across the brands and automates the data insights managers rely on.
The outcome
HVAC revenue grew more than 30% year over year, and the local brands now average 4.9 stars in their Google reviews. The company also sees fewer emergency calls, better uptime, faster partner onboarding and stronger workforce retention.
year-over-year HVAC revenue growth
average Google rating across the local brands
