Enterprise IT Help Desk
Reliable, SLA-driven support that keeps teams productive and operations moving.
Why It Matters in PE
Private equity firms can’t afford downtime in their portfolio companies. Whether it’s Day 1 after a carveout or steady-state operations, IT issues that stall employees directly impact growth and valuation. Compello delivers managed or co-managed IT resources with the responsiveness, scale, and expertise private equity requires.
Our Help Desk Model
- Tiered Support (Levels 1–3): From password resets and device troubleshooting to advanced infrastructure and vendor escalations.
- SLA-Backed Response: Critical tickets acknowledged within 15 minutes, most resolved in 20–30 minutes.
- 24/7/365 Coverage: Always on — across time zones, across portfolio companies.
- Comprehensive Scope: Platforms, infrastructure, devices, applications, connectivity, and security.
- Nationwide Onsite Support: Field services available for portcos needing hands-on presence.
- Global Reach: Multilingual support and remote delivery for international operations.
Why Compello?
- Exclusively serving private equity firms and PE-backed companies
- Senior operators who align IT support with integration and value creation priorities
- Proven onboarding methodology for fast cutover during TSA exits and carveouts
- Executive-level reporting on ticket trends, SLA compliance, and risk signals
Why Compello?
- Exclusively serving private equity firms and PE-backed companies
- Senior operators who align IT support with integration and value creation priorities
- Proven onboarding methodology for fast cutover during TSA exits and carveouts
- Executive-level reporting on ticket trends, SLA compliance, and risk signals
What It’s Like to Work With Us
MANAGED IT
"Since partnering with Compello, I don’t hear about IT problems anymore. Their approach streamlined operations, saving us time and money."
South Bay Home Health
"Right off the bat, they saved us thousands by improving connectivity between our offices. No more freezing or audio drops."
South Bay Home Health
"They know who we are and what systems we use — no repeating ourselves like with other providers."
South Bay Home Health
"Compello wasn’t just a vendor — they were part of my team. Always available, always on it."
Genesee Scientific
"Since partnering with Compello, I don’t hear about IT problems anymore. Their approach streamlined operations, saving us time and money."
CFO, $40M PE-backed healthcare provider
"Right off the bat, they saved us thousands by improving connectivity between our offices. No more freezing or audio drops."
CIO, $80M PE-backed distributor
"They know who we are and what systems we use — no repeating ourselves like with other providers."
CIO, $80M PE-backed distributor
"Compello wasn’t just a vendor — they were part of my team. Always available, always on it."
Let’s talk! Discover our unique proposition, receive expert advice and learn how we can turn your challenges into success stories for your firm and portcos.